Pro Hands is a full-service home repair and maintenance company specializing in taking care of everything on your “I’ll take care of it” list.
• We arrive at your home on time every time.
• No project is too small
• Our service technicians are licensed & insured
• We guarantee our work
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Our experienced technicians arrive at your home or business, on time, and ready to work. Our technicians are insured. Our attention to detail in customer service and punctuality to your needs sets us apart from the rest.
With our advanced scheduling our technicians will arrive at your home or business with the proper material for your service call. We stock many common items which mean fewer trips to the supply store during our visits. If there are any materials needed for your job, you have several options:
• Purchase those materials ahead of time saving money associated with material handling/pick-up costs.
• Do the shopping for any materials not on hand while our technician is working at your home/business.
• Follow the technician to the store to pay directly for the materials giving you the advantage of the technician’s professional expertise and the use of the van to transport those materials
• Purchase the available items from ours online store in head of your service call. • Have our technicians pick up the materials for you from your local supply store. However, please know that if the technician gets your supplies, he is “on the clock” and this time is billed at our regular rate.
Your satisfaction is our guarantee. You can trust Pro Hands experienced, insured, technicians to repair and maintain your home or business. Pro Hands has one priority and that is that the service we provide is On Time Every Time.
Yes, all Pro Hands technicians are bonded and/or insured. At Pro Hands our technicians and are covered under general liability and workers’ compensation insurance.
If the technician gets injured during the job they are covered under workers compensation. There will be no need to make a claim on your home owner’s insurance policy.
We at Pro Hands can appreciate your desire for an estimate. We have found that in the time it takes to gather multiple quotes Pro Hands can have the job completed. In most cases we can give you a good time estimate over the phone. When the Pro Hands technician arrives at your home he will review the job with you to confirm the length of time needed to complete the job and then start working on your project.
You can either give a check to the technician at the end of the job, or in most areas you can pay by credit card.
We issue return credits within 5 to 7 business days of receiving the returned item at our warehouse.
Please contact prohandsatwork.com Online Customer Support at 1-866-558-6209 as soon as you discover that your product is damaged or defective between the hours of 8AM-9PM EST Monday through Sunday (closed Thanksgiving and Christmas Day) upon discovering any damage or defect with an item ordered online. All damages should be reported within 5 to 7 business days of delivery.
Currently, most items purchased on prohandsatwork.com can not be returned to your local Pro Hands office.
Refunds can only be issued to the original form of payment used for the purchase. We can, however, issue your refund in the form of a Pro Hands Gift Card, if requested.
Pro Hands will not reimburse original shipping charges or return shipping charges for products that are returned due to purchaser regret. We will, however refund these charges in cases where the return is a result of a shipping error or if the item arrives damaged or defective.
We will inspect all packages upon receipt at our warehouse. In the case of defective merchandise, if it is found to be in good working order the return code will be updated and shipping charges will be applied accordingly. How do I know if my return label is for UPS or FedEx? The return label will indicate either UPS or FedEx, showing the logo of the carrier to use.
Packages can be dropped off at UPS locations including drop boxes, The UPS Store, Mail Boxes Etc. or can even be given directly to a UPS driver. For a listing of UPS locations in your area, please visit UPS.com.
Packages can be dropped off at FedEx locations including drop boxes, FedEx Kinko’s, FedEx Authorized Ship Centers or can even be given to a FedEx driver. For a listing of FedEx locations in your area, please visit FedEx.com.
Home Box Delivery shipments are typically for larger product orders that are scheduled through a special Home Delivery agent and delivered to your home. These are for items that cannot be shipped through small parcel carriers like UPS or FedEx.
If at any time you have questions about your return of an item purchased on prohandsatwork.com, please call prohandsatwork.com Online Customer Support at 1-866-558-6209 between the hours of 8AM-9PM EST, Monday through Sunday
(closed Thanksgiving and Christmas Day).
