Merchandise purchased on prohandsatwork.com can be returned within 60 days in unused, like-new, 100% saleable condition and in the original manufacturer’s packaging. Please see the complete list of details and exceptions below.
All damage and shortage claims should be made within 30 days of delivery. If damaged upon arrival, you have the right to refuse the order. Call prohandsatwork.com Online Customer Support at 1-866-558-6209 between the hours of 8AM-9PM EST, Monday through Sunday (closed Thanksgiving and Christmas Day) to report damages and obtain a return authorization number. A copy of the packing slip or the customer receipt must accompany all returns.
A refund will be issued to the original form of payment within 5-7 business days of receiving the returned item at our warehouse. Credit can be given in the form of a Pro Hands Gift Card upon request. Please call 1-866-558-6209 to request a credit via gift card.
Our goal is that you completely satisfied with your purchase. We take pride in the quality of the products we sell and provide you with great customer service which is our #1 priority. If you are not completely satisfied with your purchased, please follow the guidelines below and we’ll be happy to assist with the return your purchase.
Return the item(s) via the shipping method of your choice:
1. Return the item(s) via the shipment method of your choice: Complete the return form located on the bottom of the original packing slip that came with your order. Please include a copy of the completed form along with your return.
Pack the item in original packaging.
Ship the item(s) to the address printed on the return shipping label that came with your order from the carrier of your choice. Note, we recommend using a carrier that will provide a tracking number for the shipment.
2. Return the item(s) using the returns label that came with your order (charges will be billed to your credit card):
Complete the return form located on the bottom of the original packing slip that came with your order. Please include a copy of the completed form along with your return.
Pack the item in original packaging.
Affix the returns label over the top of the original shipping label. Please keep a copy of the tracking number for reference.
Bring the package to the carrier specified on the label for shipment.
3. Call: For larger items or for any other questions, please call prohandatwork.com Customer Support at 1-800-430-3376 between the hours of 9AM-6PM EST, Monday through Sunday (closed Thanksgiving, Christmas, New Years Day).
Frequently Asked Questions About Online Returns
